Relluna Privacy Policy
Version 0.2
This page was last updated on 4 July 2026.
We know that you place your trust in us, and we take that seriously. We consider it our responsibility to protect your privacy. On this page, you can read what information we collect when you use our website, why we collect it, and how we use it to improve your experience. This way, you'll understand exactly how we operate.
This Privacy Policy applies to the services provided by Relluna.com. Please note that Relluna.com is not responsible for the privacy practices of other sites and sources. By using this website, you agree to this Privacy Policy.
Relluna.com respects the privacy of all visitors to its website and ensures that any personal information you provide to us is treated confidentially.
This Privacy Policy is intended to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which sets out how organisations may collect, use, disclose and store personal information in Australia.
Use of our services
When you register for one of our services, we ask you to provide personal information. This information is used to provide the service to you. This data is stored on our own secure servers or those of a third party. We do not combine this data with other personal information we hold about you.
Communication
When you send us emails or other messages, we may store those messages. Sometimes we will ask you for personal information that is relevant to the situation. This allows us to handle your questions and respond to your requests. This data is stored on Relluna.com's own secure servers or those of a third party. This data will not be combined with other personal information we hold.
Cookies
We collect data for research purposes to better understand our customers and tailor our services accordingly.
This website uses "cookies" (small text files stored on your computer) to analyse how visitors use the website. The information generated by cookies about your use of this website may be transferred to a secure Relluna.com server or to a server operated by a third party. We use this information to track how you use the website, to compile reports on website activity, and to provide other services relating to website activity and internet usage.
Purpose of use
We do not collect or use information for any purpose other than those described in this Privacy Policy, unless we have obtained your consent beforehand.
Third parties
Information is not shared with third parties, except for web applications we use to run our online store. This may include review or order-tracking service providers. This information is only used for the purpose of the request and is not passed on further. In some cases, information may be shared internally. Our employees are required to respect the confidentiality of your data.
Overseas disclosure of personal information
As an online store built on Shopify, some of the personal information we collect may be stored on, or transferred to, servers located outside Australia, including in the European Union, the United States, and other countries where our service providers (such as our e-commerce platform, payment processors, and shipping partners) operate. Before we disclose your personal information to an overseas recipient, we take reasonable steps to ensure that recipient does not breach the Australian Privacy Principles in relation to that information, to the extent required under APP 8. If you have questions about which countries your information may be sent to, please contact us using the details below.
Data breaches
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. If we become aware of a data breach that is likely to result in serious harm to you, we will assess and respond to it in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth), including notifying the Office of the Australian Information Commissioner (OAIC) and affected individuals where required.
Changes
This Privacy Policy reflects how this website currently operates and the features it currently offers. Updates and/or changes to this site may result in changes to this Privacy Policy. We therefore recommend reviewing this Privacy Policy from time to time.
Choices about personal information
We give all visitors the option to view, change, or delete any personal information they have provided to us at that time. You may also request access to, or correction of, the personal information we hold about you at any time, and we will respond within a reasonable period, generally within 30 days.
Opting in/out of the newsletter service
At the bottom of every email we send, you'll find the option to update your details or unsubscribe.
Changing/unsubscribing from communication
If you would like to change your details or have yourself removed from our records, please contact us. See the contact details below.
Disabling cookies
Most browsers are initially set to accept cookies, but you can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our website and others may not function properly if cookies are disabled in your browser.
Questions, feedback and complaints
We regularly review whether we comply with this Privacy Policy. If you have any questions about this Privacy Policy, or wish to make a complaint about how we have handled your personal information, please contact us first using the details below. We will acknowledge your complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
Relluna.com
Support@relluna.com